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Terms & conditions

View our terms & conditions

Conditions of Stay

We look forward to welcoming you to Bunbury Apartment Motel and will make every effort to meet your requirements. If there is an instance where we are unable to accommodate your requests, please be aware that any form of aggressive or unpleasant behavior towards our staff will not be tolerated.

General Acceptance

You agree to the Terms and Conditions of Stay (this document) by reservation or by entering the motel. Third Party Terms and Conditions will not apply to any guest or staff member at Bunbury Apartment Motel. In the event that such terms are contradicted by third party terms and conditions, the Guest agrees that Bunbury Apartment Motel's Terms and Conditions of Stay will apply as overarching and governing.

1. Check in / Check out Time

1.1. Motel Rooms and Services Apartments:

  • Guest check-in time is 2pm. If rooms are requested prior to check-in time, this will be accommodated, as rooms become available.
  • Check-out time is 10am.

1.2. Key Deposits:

  • No key bond will be charged at check-in. In the event your key is not returned, a $30 charge for unreturned keys will be charged on your credit card at check-out. This fee may be refunded if the key is returned shortly after your stay (subject to Manager discretion).

1.4. Late Arrivals:

  • If you think you'll arrive after 6pm on the day of your arrival, please contact Bunbury Apartment Motel directly so that we can make arrangements for you to check-in and collect your keys.

1.5. COVID:

  • Both you and Bunbury Apartment Motel acknowledge that:
    • COVID-19 is currently a risk to the Australian community,
    • as part of managing the risk, the governments of Australian States and Territories have been implementing restrictions, including travel restrictions between the States and Territories,
    • it is possible that a government restriction will be in place at the time of your booking; and
    • if a government restriction is in place, it may result in us incurring costs to provide you with the accommodation which you ultimately do not use.
  • If you become COVID Positive during your stay, you are required to inform Bunbury Apartment Motel immediately via the Office phone number. You may not be able to stay in the Motel as our accommodation may not be suitable to provide self-contained, self-supported care. If you are unable to leave the Motel, your stay will incur additional costs of up to 150% per night of the original booking nightly rate as well as a $200 cleaning fee for the additional cleaning costs associated with a COVID Positive case in the Park.

3. Smoking

  • It is illegal to smoke inside enclosed public buildings and you and other members of your party are requested to smoke only in those areas which have been clearly designated as such. Smoking is also strictly forbidden in all of our holiday accommodation. A $500 cleaning fee applies if there is smoking in the holiday accommodation.

4. Facilities

  • In our swimming pool children under the age of 12 must be accompanied by an adult.
  • Please be aware that occasionally we need to close or withdraw certain facilities (e.g. for safety, maintenance or other reasons beyond our control).

5. Use of your Motel Room or Serviced Apartment

  • You are required to take care of your room whilst you occupy it. At the end of your holiday you must leave your holiday accommodation in a reasonable and tidy condition.
  • If you do not leave your accommodation in a reasonably clean and tidy condition, we reserve the right to charge you a $500 cleaning fee or the cost of repatriation for the room, whichever is higher. Photos of the room's condition will be kept on file and can be provided to support this additional cleaning charge.
  • We reserve the right to enter your accommodation, at any reasonable time during your stay, in order to inspect the condition of the accommodation or without notice in the event of emergency.

6. Bunbury Apartment Motel does not accept any responsibility for the theft or loss of your personal possessions whilst on our property or whilst you are in your holiday accommodation and you should take appropriate security measures to ensure against theft and or loss.

7. Behaviour in Bunbury Apartment Motel

  • Our property is used primarily by families and we would ask that the behavior of you and your party reflects this fact. Noisy, offensive or inappropriate behavior or actions likely to cause harm to any other guest, members of our staff or anyone's property at the Motel will not be tolerated. We reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of the management of the park, does not comply with these standards of behavior.
  • All children must be properly supervised by parents or guardians throughout your holiday. We reserve the right to deny access to our facilities if, in the reasonable opinion of the management of the motel, we believe that any child or children will be unduly disruptive.

8. Guests with specific needs

  • Some of our rooms offer specific accommodation suitable for wheelchairs or those who may have mobility difficulties. However certain accommodation and locations may not be suitable. If your party includes someone with specific requirements, please let us know at the time of booking.

9. Visitors & Driving

  • Registered guests are permitted to have visitors during their stay. All vehicles and guests must be registered with the Office reception prior to entry and park in the visitor's carpark. Please note that only registered guests may use the motel facilities, in fairness to all our paying guests.
  • All visitors not staying in the motel must vacate the motel by 9:30pm.
  • Guests and their visitors may not engage in any illegal activity at any time whilst on the Motel's property.
  • You and your guests should comply with the 8km/hour speed limit, parking and other traffic regulations on our parks. All vehicles are brought onto the holiday park at their owner's risk and Bunbury Apartment Motel do not accept responsibility for loss or damage to these except where it is caused by our negligence or fault.

10. Booking

  • ID may be required to be presented at check-in for all accommodation types.
  • Online bookings through third party websites will not be eligible for any discount.

11. Pricing and Deposits

  • Pricing is subject to change without notice until reservations are paid in full. This includes circumstances arising from extended stays where the total reservation balance is unpaid for any time for the duration of your stay.

12. Online Bookings

  • One night's deposit is required at time of booking.
  • Any discounts will only be applied at the time of check-in (excludes OTA and third party bookings, no discount can be applied to these bookings).

13. Booking Deposits

  • A payment of not less than one night's accommodation is required as a deposit at the time of booking. This will be subtracted from your final tariff upon settlement.
  • A credit card number will be taken with every booking. The Credit Card will not be used without your authorization.
  • Full payment may be taken from the credit card provided not more than 72 hours prior to arrival, where we have the guest's authority to do so.

14. Cancellation & Refunds

  • If you cancel your holiday within 72 hours of your booking/arrival date, 100% of the booking total will be charged by the Motel (subject to Manager discretion).
  • If you cancel your stay providing more than 72 hours notice from your arrival/booking date, no fee will be charged and the prepaid amount refunded in full.
  • Should you need to cancel your booking you must advise us by telephone and then confirm this cancellation in writing to us by post, fax, or email quoting your booking reference number. Your cancellation will only be effective as at the date we receive your written confirmation.
  • It remains the discretion of the Motel Manager to modify the following terms and conditions for exceptional circumstance. In some instances, you may be able to have your deposit/full payment placed on your client account. No refund will be paid from the Client Account. Client Account credit can be used at any Summerstar Tourist Park.

16. Compassionate Cancellation

  • It is at the sole discretion of the Managers of Bunbury Apartment Motel to provide a cancellation and refund of deposit outside of below terms on compassionate grounds. However, an administration/ booking fee may be taken from your deposit and the remainder returned to your credit card.
  • We do not offer cash refunds. We do not offer refunds for weather related reasons or reasons outside of the control of Bunbury Motel and Apartments.

17. Cancellation or changes by us

  • In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:
    • Accept the changes offered by us
    • Receive a full refund
    • Accept an alternative holiday with us at the same price.
  • We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure.

18. Under 18's Policy

  • We are unable to accept bookings by anyone under the age of 18.
  • All guests under 18 must be accompanied by an adult at all times during their stay.
  • We do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual 'Schoolies' Period.
  • In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our families and guests during this period.
  • For this reason we reserve the right to reject bookings from or for school and/or university leavers for the period 22nd October to 17th December.
  • If you still choose to book your accommodation with us and it turns out that you are school leavers, or you have school leavers in your party your booking will be cancelled and cancellation fees will be forfeited at the discretion of management.

19. Sundry Hire

  • Cots & High Chairs:
    • Cots & Highchairs are available to accommodation guests at no extra cost, please advise us at time of booking if you require them.